Soporte Técnico

Procesador de loudness de la televisión del arco

October 13, 2025

Procesador de loudness de la televisión del arco

Categoría vista ARC Television Loudness Processor 1 Subcategorías 2 Artículos Lineal Acústico ARC Television Loudness Processor Publicado el 5 de noviembre de 2024 Un procesador de televisión de 2 canales, fácil de usar y económico diseñado específicamente para regiones y aplicaciones que no requieren soporte para audio multicanal codificado. El Lineal Acústico ARC es un fácil de usar, fácil de… Guía de inicio rápido Publicado el 5 de noviembre de 2024 V0.0.64 y V1.2 Firmware Hardware Overview ARC Front Panel Figura 1 – Panel frontal Las características del panel frontal ARC incluyen: Cuatro LEDs de estado que indican el estado de cada fuente de alimentación (1A, 1B), el estado general de la unidad (1C), y si… Manual del usuario V0.0.64 1 Sub categorías 6 Artículos Publicado el 5 de noviembre de 2024 Linear Acústico ARC

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Guía de inicio rápido Ap 3000

October 13, 2025

Guía de inicio rápido Ap 3000

Vista de categoría Guía de inicio rápido AP-3000 Published on Dic 16, 2024 Resumen de artículo Panel frontal AP-3000 Panel trasero AP-3000 Gracias por comprar el AP-3000 AP-3000 alberga productos Telos Alliance entregados en contenedores preinstalados, proporcionando una alternativa a los clientes que desean los beneficios de nuestros productos basados en software, pero prefieren no comprar y configurar su propio servidor para el alojamiento. Montaje de la fuente de alimentación externa incluida El AP-3000 es montable en rack utilizando las dos orejas incluidas y un soporte adaptador de alimentación de dos partes. 1. Asegure las orejas de cremallera al chasis utilizando los tres tornillos proporcionados en cada lado. La oreja de cremallera con el logotipo de Telos Alliance está destinada a ser instalada en el lado izquierdo del AP- 3000. 2. Para instalar el soporte adaptador de alimentación, primero apriete el adaptador de energía en el soporte como se muestra en la ilustración siguiente, luego agregue el soporte de retención utilizando los dos tornillos proporcionados. 3. Montar el soporte de alimentación en el lado derecho del chasis utilizando los tres tornillos proporcionados.

AP-3000 Conexiones El AP-3000 utiliza una fuente de alimentación externa. Conecte la salida de la fuente de alimentación a la entrada de corriente continua roscada AP-3000 (B), luego conecte la alimentación de corriente alterna a la entrada de alimentación IEC (A). El NIC 1 (C) conecta el AP-3000 a su red AoIP, y el NIC 2 (D) se utiliza para la conexión WAN/internet (si está configurado para el uso de red dual). Para obtener información detallada de la red, consulte su hoja de configuración AP-3000.

Configuración de contenedores Cada contenedor tendrá su propia interfaz web, accesible a través de su dirección IP única. Consulte su hoja de configuración AP-3000 para obtener información adicional sobre cómo acceder a sus contenedores Portainer AP-3000 también incluye Portainer, una herramienta de configuración y gestión basada en web para cada contenedor individual instalado en la plataforma. Acceder a Portainer puede ser necesario para aplicar actualizaciones de software o cambiar una dirección IP. Para llegar a Portainer, abrir un navegador web y navegar a la dirección IP de uno de los NIC físicos AP- 3000 en el puerto 9000 (por ejemplo, 192.168.2.100:9000). Al acceder a Portainer por primera vez, se le pedirá que cree una nueva contraseña. Después de hacerlo, inicie sesión con el administrador de nombre de usuario predeterminado y su contraseña de nueva creación. Soporte adicional Si necesita ayuda adicional o soporte con AP-3000, póngase en contacto con nosotros directamente o cúbranos un ticket de soporte haciendo clic en Solicitar soporte en la parte superior de esta página. NOTA: Los contenedores USB, HDMI y Display Port Support no son necesarios para su uso normal.

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Ap 3000 Reiniciar contraseña

October 13, 2025

Ap 3000 Reiniciar contraseña

Vista de categoría AP-3000 Password Reset Publicado el 20 de marzo de 2025 Resumen de artículo Ámbito de aplicación Este documento explica cómo restablecer la cuenta de usuario CLI en un AP-3000. Requisitos previos Una herramienta de imagen como Etcher A 2 GB o unidad flash USB más grande que se puede sobrescribir Acceso físico al teclado y monitor AP-3000 con HDMI o puerto de visualización Cómo restablecer la contraseña 1. Descargue la utilidad de reinicio de contraseña, por debajo de 2. Conecte la unidad USB en el ordenador 3. Abra Etcher 4. Seleccione el Flash de la opción de archivo 5. Seleccione la utilidad de reinicio de contraseña del menú 6. Haga clic en Seleccionar destino 7. Seleccione la unidad USB que desea utilizar 8. Haga clic en el botón Flash! 9. Cuando el flash esté completo, expulse la unidad USB 10. Conecte la unidad USB en el AP-3000, junto con un teclado y un monitor. 11. Reinicie el AP-3000 12. A medida que el AP-3000 arranca, presione DEL en el teclado hasta que aparezca el menú de configuración 13. Use las teclas de flecha para seleccionar la pestaña de arranque 14.

15. En el menú que aparece, busque la unidad USB con la utilidad de contraseña. Seleccione esta unidad y pulse Enter 16. Utilice las teclas de flecha para seleccionar la pestaña Guardar y Salir 17. Flecha hacia abajo para seleccionar Guardar y Restablecer. Pulse Intro 18. El AP-3000 se reiniciará ahora. Mientras arranca, pulse F11 para entrar en el menú de arranque 19. Cuando aparezca el menú de arranque, utilice las teclas de flecha para seleccionar la unidad USB. Pulse Enter 20. La utilidad Reintroducir comenzará. Seleccione Restablecer contraseña de usuario de telos, y pulse Enter 21. Aparecerá un mensaje de confirmación que indica que Reiniciar contraseña desactivará y eliminará esta contraseña desactivará USB. Pulse Enter para continuar 22. Será devuelto a la página del menú. Seleccione Poweroff y pulse Enter 23. Quite la unidad USB 24. Pulse el botón de encendido en la parte delantera de la opción AP-3000 para volver a arrancarla 25. A medida que el AP-3000 arranca, presione DEL en el teclado hasta que aparezca el menú de configuración 26. Use las teclas de flecha para seleccionar la pestaña de arranque para resaltar la pestaña 27. Archivezará 27. Archive hacia abajo para iniciar la opción de inicio de entrada de contraseña 29.

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Axia Iqx Version 1412 Software Update Instructions And Release Notes

October 12, 2025

Axia Iqx Version 1412 Software Update Instructions And Release Notes

Category view

Axia iQx version 1.4.12 software, update
instructions, and release notes
Published on Dec 30, 2024

Article summary
Scope
This article covers the (2001-00518-000) Axia iQx AoIP Console.
Preparation for Update
Axia iQx has two internal memory banks. Each bank contains room for a complete version of
operating software. This approach allows a software update download to be completed and
checked without the danger of making the unit inoperable if the download were to be
incomplete or corrupted. It also provides an easy way to try a new software version and still
return to the old version.
You can see the software version in each bank from the Setup web page. The lower half of
this screen, pictured below, shows the software versions present and allows you to select the
bank used at startup. To change banks, click the radio button for the desired bank and then
click on Change active bank.
Upload New Software
Note that while some consoles look similar, this does not apply to the Axia iQ or Radius
consoles that use the QOR engine.
This version has been replace by version 1.4.24, please see this version for updates
IMPORTANT! The iQx will reboot after you click
. Rebooting will
result in the loss of audio locally and at any unit using the local sources.

1. Click here to download the 1601-00569-005-iQx-1.4.12.pkg update file to a location on
your computer.
2. Using a Web browser, connect to the iQx to be updated.
3. Click on the Setup link under System on the left-side menu.
4. Under the Software update heading, click on the "Choose File" button, browse for, and
select the update file you downloaded in the first step.
Once updated, the name of the file you have uploaded will be displayed to the right of
the Choose File button, as shown.
5. Click the Upload image button.
The new version automatically uploads to the unused software bank.
This file must be uploaded to your iQx precisely as is. You can change the name of
the file when you save it, however, do not attempt to unpack the file.

6. When you are ready, select the new version by clicking the radio button next to it, then
click the  
button.
Known Issues
Surface firmware response to soft boot (#10918)
In some cases, the surface firmware will not respond to reset which happens during
a soft boot. This results in losing communication to the surface. You may need to
power cycle the iQx after updates from 1.2.2 or earlier.
Re-sync to Arbitrary PTP clock (#11028)
If the PTP source is an arbitrary clock (no GPS clock) and that device reboots, the
drastic shift in time can lead to difficulty in the iQx to re-sync. We recommend using
a PTP grandmaster, which keeps maintains current time. Alternatively, when the
sync is lost, reboot the iQx.
Release Notes
All fixes and features are rolled up from previous versions. You do not need to do incremental
updates. For example, if you are running 1.2.2, you do not need to update to 1.3.2 first. This
1.4.12 release already includes those.
Version 1.4.2 Features and Enhancements.
Added new HTML Surface option as licensable feature. Please contact your dealer for
information on this option and ask for part number 3002-00084-000 HTML5 Remote
for iQx
Some customers have indicated that after upload, the version shows 1_0.0.0 (15 Apr
2021 16:13:22) as in this image.
If this is the case, verify that the DATE shown is 15 Apr 2021 and proceed.
NOTE: This was resolved in version 1.3.2, but when upgrading from previous
versions, there may still be a need to power cycle after the reboot.

This feature is activated by clicking on License Management on the menu, pasting in your
License Key and Clicking Add License.
The feature is accessed by clicking Surface in the side menu. The HTML Surface is the same
as found in the iQs Virtual console.
Improved the meter decay rate to -12dB/sec
Version 1.4.12 Fixes
(iProbe) Fixed issues where wrong software numbering shown in iProbe.
(iProbe) Fixed issue where wrong logo shown in iProbe
(AES 67) Fixed issue where SIP Unicast mode was not working
Fixed rare issue where the surface locks up.
Memory now dumped to /var/crash on abnormal program termination
Let us know how we can help

If you have further questions on this topic or have ideas about improving this document
please contact us.

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Axia Iqx Version 133 Software Update Instructions And Release Notes

October 12, 2025

Axia Iqx Version 133 Software Update Instructions And Release Notes

Category view

Axia iQx version 1.3.3 software, update instructions,
and release notes
Published on Dec 30, 2024

Article summary
As of 15 April 2021 this version has been superceeded by version 1.4.12. Please click here to
go to that document.
Scope
This article covers the (2001-00518-000) Axia iQx AoIP Console.
Preparation for Update
An Axia iQx has two internal memory banks. Each bank contains room for a complete
version of operating software. This approach allows a software update download to be
completed and checked without danger of making the unit inoperable if the download were
to be incomplete or corrupted. It also provides an easy way to try a new software version and
still return to the old version.
You can see the software version in each bank from the Setup web page. The lower half of
this screen, pictured below, shows the software versions present and allows you to select the
bank used at startup. To change banks, click the radio button for the desired bank and then
click on Change active bank.
Upload New Software
Note that while some consoles look similar, this does not apply to the Axia iQ or Radius
consoles that use the QOR engine.
IMPORTANT! The iQx will reboot after you click Change active bank . Rebooting will
result in loss of audio locally, and at any unit using the local sources.

1. Click here to download the 1601-00569-004-iQx-r_1.3.3D.pkg update file to a location
on your computer.
2. Using a Web browser, connect to the iQx to be updated.
3. Click on the Setup link under System on the left-side menu.
4. Under the Software update heading, click on the "Choose File" button, browse for, and
select the update file you downloaded in the first step.
Once updated, the name of the file you have uploaded will be displayed to the right of
the Choose File button, as shown.
5. Click the Upload image button.
This file must be uploaded to your iQx precisely as is. You can change the name of
the file when you save it, however, do not attempt to unpack the file.

The new version automatically uploads to the unused software bank. Please ensure that
the new version number is displayed.
6. When you are ready, select the new version by clicking the radio button next to it, then
click the "Change active bank" button.
Known Issues
Surface firmware response to soft boot (#10918)
In some cases, the surface firmware will not respond to reset which happens during
a soft boot. This results in losing communication to the surface. You may need to
power cycle the iQx after updates from 1.2.2 or earlier.
Re-sync to Arbitrary PTP clock (#11028)
If the PTP source is an arbitrary clock (no GPS clock) and that device reboots, the
drastic shift in time can lead to difficulty in the iQx to re-sync. We recommend using
a PTP grandmaster, which keeps maintains current time. Alternatively, when the
sync is lost, reboot the iQx.
Release Notes
Version 1.3.3 Fixes
Fixed an issue where the DSCP tag was missing from audio outputs
Version 1.3.2 Fixes
Fixed a memory leak when constantly polling show profiles. 84 bytes per poll, which
would take about 5 million iterations before memory was depleted. If we assume polling
every second, it will take 60 days to run out of memory. Not likely anyone was impacted
by this, but a leak is a leak.
NOTE: This was resolved in version 1.3.2, but when upgrading from previous
versions, there may still be a need to power cycle after the reboot.

Shutdown sequence of CAN ports added to soft boot sequence to mitigate observations
of CAN port failure on the reboot.
Version 1.3.2 Features
Automix Functionality.
A new menu item is added to the Show Profiles screen, Automixer. Allows the user
to enable the channel into Automix and to define the priority within the mix. Zero (0)
is the lowest priority, and nine (9) is the highest priority.
Version 1.1.2 Fixes
Audio Delay issue MIC to HP (#11970)
AES67 offset misbehaving (#11156) (#12007)
AES67 offset not applied to VMIX (#11646)
MTR data in support of IP-Tablet and Pathfinder (#11237)
LWRP LVL function is not present (#11876)
3dB loss coming from the system (#12084)
Added support for non-standard RTP receive ports
Removed debug print that was spamming the log
Version 1.1.2 Features
Added the option to be able to sync to Livewire
Sync page now had a drop-down to select PTP or Livewire. (PTP is the default)
Added external indicator of SYNC Status
The Studio OLED now has text at the bottom right, indicating SYNC status. If not
OK, the text will blink.

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Axia Iqs 1

October 12, 2025

Axia Iqs 1

Category view
Axia iQs (AE1000)
3 Sub categories
1 Articles
Axia iQs AES67 Mixing Console
Published on Nov 18, 2024
With the introduction in 2019 of the Axia iQx, we combined the mix engine and control surface into one unit,
providing a simple, easy-to-install console capable of accessing any audio source on the network anywhere in the
world. iQs takes things…
Axia IQs (AE1000) Help Documents
2 Articles
Version 1.0.0
2 Sub categories
1 Articles
Version 1.1.33
3 Sub categories
1 Articles

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Blocking Only Certain Calls Using An Nx6 Or Nx12

October 12, 2025

Blocking Only Certain Calls Using An Nx6 Or Nx12

Category view

Blocking Only Certain Calls Using an Nx6 or Nx12
Published on Dec 18, 2024

Article summary
Scope
This document explains how to leave specific lines unblocked when using the "Block All"
function on a Desktop Director with an Nx6 or Nx12.
The Process
You can select which lines to leave open in the Web User Interface, under the Setup Wizard
tab.  Once in the Setup Wizard, you will see the Show Line Configuration section.
Select the lines you don't want "busied out" when the "Block All" function is used on the
Desktop Director by marking them as Priority.

In the example above, only the listener lines 1-4 and 6-7 will be blocked when the "Block
All" button is pressed on the Desktop Director.
Let us know how we can help
If you have further questions on this topic or have ideas about improving this document,
please contact us.
In the example above, only the listener lines 1-4 will be blocked when the "Busy All" button
is pressed on the VSet6.
Let us know how we can help
If you have further questions on this topic or have ideas about improving this document,
please contact us.
Be sure to hit the Apply button for the changes to take effect.
Be sure to hit the Apply button for the changes to take effect.

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Axia Studio Core Edge Qsg

October 12, 2025

Axia Studio Core Edge Qsg

Category view

Axia Studio Core and StudioEdge Quick Start Guide
Updated on Jan 22, 2025

Article summary
Product Family
Thank you for purchasing StudioEdge and
StudioCore
This Quickstart Guide assumes a few things:
StudioEdge and StudioCore will include a hard copy of this QSG in the packaging. If you
would like to access the PDF version instead of this online version, please click here.

Basic networking skills and a familiarity with networking terminology
Familiarity with Audio over IP and Axia Livewire products
An approved network switch properly configured for use on a Livewire network
Items Required for Installation:
Axia StudioEdge or StudioCore unit
Gigabit Switch configured for use on an Axia network (optional)
PC with access to the AXIA network (not supplied)
CAT5 Ethernet Cable (not supplied)
Power (mains) cords (not supplied)
Safety Notices
The following safety rules must be observed during installation:
Mounting in a Rack:
The unit must be rack-mounted with four screws.
The rack must be properly grounded.
If the environment is not air-conditioned, empty rack spaces are required above and
below the unit.
To reduce the risk of electric shock, do not open the top cover. Refer servicing to
qualified service personnel only.
This unit is not intended for outdoor use. To reduce the risk of fire or electric shock, do
not expose this unit to rain or moisture.
The StudioEdge and StudioCore are designed for quiet, fanless operation in rack
furniture or on a table top.

The side panels must not be obstructed, and an unrestricted air flow must be
guaranteed.
Maintain a clearance of at least 10 cm behind the unit for proper cable routing.
Redundant Power Connections:
Unpacking the Unit
Warning – Make sure there is no obstruction to the rear and side panels while
operating, or serious damage to the unit may occur!
In case of service or inspection, both AC mains cables must be disconnected before
opening the unit.

The Axia StudioEdge and StudioCore are 2RU, rack-mountable units that can be ordered in
different model versions:
2001-00631-000: StudioEdge
2001-00632-000: StudioEdge Dual PSU
2001-00633-000: StudioCore
2001-00634-000: StudioCore Dual PSU
2001-00635-000: StudioCore +CAN
2001-00636-000: StudioCore +CAN Dual PSU
The StudioEdge can be upgraded to a StudioCore, and both can be fitted with an optional
redundant PSU in case they are purchased with a single PSU. Upgrades will have to be
performed by an approved Axia Dealer or Service Center. Please ask your preferred Axia
Dealer about the upgrade options.
No cables are included with this unit. The user manual can be found on the Telos website, in
the product page.
Product Description
The StudioEdge and StudioCore are two different and unique products based on the same
hardware platform:
StudioEdge is an I/O Endpoint device
StudioCore is a Console Engine with Integrated I/O
The StudioCore incorporates the StudioEdge: you can look at it as a StudioEdge with an
additional AoIP Mix Engine inside.
The Studio Edge has a single IP address and Web UI: the default IP is 192.168.2.20/24.
Warning – Please pay attention to not damage the front panel s touchscreen display
while you unpack and pull the unit out of its box.

Thee StudioCore has two IP addresses and Web UIs: the default IPs are 192.168.2.20/24
and 192.168.2.21/24
The StudioCore has an additional Ethernet port (WAN/Secondary) which is disabled by
default, and can only be activated from the web UI.
Front Panel
1. PRODUCT BADGE: Indicates whether the unit is a StudioEdge or StudioCore. Can be
replaced in case of a model upgrade
2. TOUCHSCREEN: This is a 5 Touchscreen with P-CAP technology and high-resolution
IPS display
3. ENCODER: Use it to increment/decrement values or scrolling menus, when navigating
the front panel GUI. Push the knob to enter values or select items on the touchscreen. A
built-in touch sensor can be enabled to display the Main Menu.
4. TOP KEY: This button is user-programmable. Default function is Menu
5. BOTTOM KEY: This button is user-programmable. Default function is Back
6. FRONT PANEL LEDs: PSU 1 Active, PSU 2 Active, SYNC OK, STATUS (see below)
7. USB PORT: This is a DATA only port, intended for connecting a USB drive containing
audio files to be played through the internal audio player. The USB drive must be FAT32
formatted and contain no folders, just files.
8. HEADPONE 1 OUT: This output is paralleled with the rear panel s HEADPHONES OUT
1, for your convenience.
9. TELOS METER LOGO: .Cool, isn t it?

PSU 1 : Active on all StudioEdge and StudioCore
units
PSU 2: Only active on Dual PSU units
SYNC: Flashing = synchronizing
Solid Green = LW or PTP clock slave
Solid Red = LW master resolved to internal clock
Solid Yellow = LW master resolved to PTP clock
STAT: User-Programmable Status alarm (future
use).
Connections
1. CHASSIS GROUND: Connect your rack ground wire terminated with a lug using an M3
screw with a tooth washer (optional not required to run the unit)
2. PSU 1 INPUT: Connect the IEC Type 13 mains cable here
3. PSU 2 INPUT: Connect the IEC Type 13 mains cable here. Single PSU models have a
blanking plate installed in this place
4. S/PDIF IN/OUT: Top RCA connector: S/PDIF output. Bottom RCA connector: S/PDIF
input. Shared with AES I/O #1
5. GPIO PORTS #1-4: DB-15 connectors with standard Axia GPIO port pinout
6. MIC/LINE 1-4 IN: Combo connectors. XLR connectors: Balanced Microphone inputs. 1/4
TRS Jack connectors: Balanced mono line inputs.
7. LINE 1-7 OUT: Balanced Stereo Line output ports on StudioHub® RJ-45 connectors
8. LINE 1-7 IN: Balanced Stereo Line input ports on StudioHub® RJ-45 connectors
9. HP OUT 1-2: 2x Stereo Headphone outputs (unbalanced) on 1/4 TRS Jack connectors
Note The Headphone output is equipped with a high-power amplifier. Make sure the
volume is down before plugging your headphones in!

10. AES IN/OUT 1-3: Top RJ-45 connector: AES/EBU 1-3 outputs. Bottom RJ-45 connector:
AES/EBU 1-3 inputs. For wiring, see this Help Document.
11. USB AUDIO 1-2: 2x Standard USB Audio I/O ports with USB Power Delivery (1A
charging capacity). Shared with AES I/O #2 and #3. Not a USB 3.0 data port!
12. USB: StudioCore USB-A control port. Not active in StudioEdge
13. HDMI: StudioCore Standard HDMI port. Not active in StudioEdge
14. Secondary/WAN: StudioCore secondary WAN Gigabit Ethernet port. This port is not
switched with the other ports, and it is not active in StudioEdge.
15. CONSOLE: PoE+ Port for connecting PoE-enabled Axia control surfaces. Switched with
ETH 1 4 (16 and 17)
16. Livewire/PoE: PoE ports for connecting Livewire+/AES67 devices, or PoE-enabled
devices. They are switched with ports ETH 1 & 2 (17), and with the CONSOLE port (15)
17. Livewire: Ethernet ports for connecting Livewire+/AES67 devices. They are switched
with ports ETH 3 & 4 (16) and with the CONSOLE port (15)
18. CANBUS 1-3: CANBUS ports for connecting Axia legacy control surfaces (iQ, RAQ,
DESQ). Only available on StudioCore +CAN and StudioCore +CAN Dual PSU units, or in
case the optional 1771-00236 CANBUS OPTION BOARD KIT is installed aftermarket.
Wiring AC Power and Ground to the unit
This is a Class I product. Each AC power cord MUST have an Earth connection. The unit is
grounded through the AC power cable and, therefore, relies upon proper grounding of the
circuit providing AC power.
In the case of Dual PSU models, we suggest connecting them to different power sources for
redundancy, and we highly recommend the use of a UPS (uninterruptable power supply) for
each source. Alternatively, one of the PSU inlets can be connected to standard Mains, and the
other PSU can be connected to uninterrupted (UPS) mains.
Always make sure that both circuits are referenced to and share the same ground.  
The Axia StudioEdge and StudioCore do not require a separate chassis ground to operate.
However, for those users who wish to have a separate ground/earth connection using a
dedicated earth cable (at least 6mm²  or 10 AWG cross section), this could be connected to
the rear CHASSIS GROUND terminal using an M3 screw with an integrated lock washer.
Note – The maximum length for passive USB2.0 cables is 5mt (15ft). If a greater
distance exists between the unit and the control device, we recommend using an active
USB cable with PSU (not bus-powered).

Such a cable is not included in the unit, as this connection is optional and is NOT a
requirement to comply with safety standards.
Cycling AC Power to the unit (Cold Reboot)
In case a cold reboot is required, and AC Power needs to be cycled:
1. Remove the AC Power (from both PSUs)
2. Wait for at least 10 seconds, then reconnect AC Power.
External Network Switch Configuration
A 5-port Gigabit switch is included with every StudioEdge and StudioCore. You don t need an
External network switch unless you are connecting this unit to a larger AoIP network.
Audio over IP requires the use of an approved and properly configured switch. Not all
switches are capable of handling the traffic generated by AoIP, and an improper configuration
can lead to a flood of traffic on the network. Details of switch configuration are beyond the
scope of this Quick Start Guide, and it is assumed the person responsible for installation has
the necessary configuration skills or the resources of an IT engineer.
A list of Telos Alliance-approved Ethernet switches is available on our website, at the
following link: Approved Ethernet Switches or you may submit an online support request at
the following url: https://www. telosalliance.com/support-request.
StudioEdge Initial Set-Up
The default IP Address for the StudioEdge I/O component is 192.168.2.20/24.  You can edit
this address either from the touchscreen or from the web UI, so as to match your network
configuration.
Setting the IP Address from the Front Panel
Note The IP address in the front panel belongs to the Edge I/O only. In case of a
StudioCore unit, changing the Edge IP from the front panel will not automatically
change the Core DSP Engine IP. Please check the next chapter for instructions on how
to change the Core IP address.

1. Connect the unit to AC Mains and wait for the unit to complete the boot process. The
front panel touchscreen display will show a splash screen identifying the unit base
model (StudioEdge or StudioCore).
2. Press the top button on the Front Panel  (above the encoder) : a dynamic menu will
appear, sliding in from the left.
3. Press the top button on the Front Panel  (above the encoder) : a dynamic menu will
appear, sliding in from the left.
4. Rotate the encoder and scroll the menu up until you can select Network Setup . Push
the encoder to enter the Network Setup menu.
5.  Press the SET IP button on the screen, enter the desired IP address using the keypad,
and push Enter. Follow the same steps to set the Subnet (A Gateway is not required).
6. Push SAVE & Reboot to apply the new IP and reboot the unit. You can exit at any time by
pushing the Cancel button.
Setting the StudioEdge IP Address from the Web UI

1. Connect an Ethernet cable to one of the Ethernet ports on the rear panel of the
StudioEdge (see Connections: 16 or 17),  connect  the other end to either a configured
AoIP Network switch or directly to a PC
2.  Launch a web browser and enter the default IP address: 192.168.2.20, then click on the
Network Setup menu. When prompted for authentication, enter user in the Username
field and leave the Password field blank.
3.  In the Network Setup screen, type the new IP in the IP Address field and select the
desired Subnet from the drop-down. You do not need to enter a Gateway.

4. Click on Save & Restart to apply the new IP and reboot the unit.
Configuring the StudioEdge Sources and Destinations
Open up a browser and navigate to the StudioEdge IP Address. In the I/O Manager section,
click on the Sources configuration menu. The following page will appear:

In the Name fields, enter useful labeling to describe the devices connected to the xNode.
Click the Apply button.
In each of the Channel / IP fields, assign a unique Livewire channel number (or multicast IP
address in the case of AES67) to each source you wish to enable.
You can press the arrow button next to the Channel field to automatically generate all the
following numbers/addresses.
In the Mode fields, set the desired AoIP operation mode (packet time).
Click the Apply button.
In the I/O Manager section, click on the Destinations configuration menu.
The following page will appear:

In the Name fields, enter useful labeling to describe what is
connected to the xNode outputs.
In the Input Signal fields, you can choose to route one of the
local input signals (from the StudioEdge rear panel) to the
selected output, or you can select Audio Over IP and enter the
network Stream Type and Channel number (or AES67 multicast
IP).
Only the relevant fields will be displayed and available for
configuration after the Input Signal is selected.                  
If Audio Over IP is selected for one of the Destinations, clicking
on the
button will allow you to select a Livewire or an AES67 stream from the Network.
A list of network streams will be displayed for selection.

StudioCore Initial Set-Up
The StudioCore adds a DSP Mixing Engine to the StudioEdge: the network settings for these
two entities are completely independent from each other, therefore you must setup both the
Edge IP address, (as described in the previous chapter) and the Core DSP Engine IP address.
The default IP Address for the StudioCore DSP component is 192.168.2.21/24.  You can edit
this address either from a CAN-connected console, or from the web UI, so as to match your
network configuration.
Setting the StudioCore IP Address from the Web UI
1.  Launch a web browser and enter the default IP address: 192.168.2.21, then click on the
Network Setup menu. When prompted for authentication, enter user in the Username

field and leave the Password field blank.
2.  In the Network Setup screen, type the new IP in the IP Address field and select the
desired Subnet from the drop-down. You do not need to enter a Gateway.
3. Leave the WAN IP Address set to 0.0.0.0.
4. Push Save & Restart to apply the new IP and reboot the unit.
Configuring the StudioCore + CAN models
StudioCore + CAN models are designed to connect to a legacy Axia iQ-family console.
Select Console Config in the Configuration section of the left column menu. The StudioCore
Control Center will display the Console Configuration page:

In the Configuration drop-down menu, choose your application type:
Single Studio will create one logical console and connect it to the Mix Engine
Twin Studios will create two logical consoles sharing a single Mix Engine,
each with its own monitor section.
Only DESQ and RAQ surfaces are supported in this mode.
In the Function drop-down menu, select the type of surface module connected to each CAN
port.
In the Status section, check that the modules you have selected are listed as Connected to
the appropriate port.
Setting the StudioCore IP Address from an iQ, Radius, Desk, or RAQ
To enter the Engine IP address from the console, you must access System Settings:
Press and hold the Meter key for three seconds:
The Studio display now shows the options, and the Studio
Monitor control is used to navigate, select options, and change
parameter values.
The options available are:
IP Address
Subnet Mask
Gateway
Save and Reboot

To exit, select EXIT and press the Studio Monitor control.
INFORMATION ABOUT YOUR NEW
PRODUCT
IMPORTANT!
Telos Alliance strongly suggests using an Uninterruptible Power Supply (UPS)  with power
line filtering to prevent damage to the unit during electrical storms and power surges. Please
note that damage due to lightning is not covered under the product Warranty (refer to your
User Manual for warranty information).
For more information on lightning protection, please visit our website:
http://blogs.telosalliance.com/tech/surge-suppression-pointers
Obtaining Service
Before contacting our Customer Support, please have the unit's serial number (located on a
small barcode sticker on the rear panel) and a description of the symptoms/problems ready
for the technician.
All units being returned for service MUST have a Return Authorization number (RA) assigned
to them first.
Units shipped without an RA number will experience service delays.
Be sure to write the RA prominently on the box on or near the shipping label.
Whenever possible, return the unit in its original shipping carton with the original packing
materials. This will provide the best protection during shipping.
Shipping Address
Note – After making changes to any QOR.32 IP address
settings, you must reboot the unit for these changes to
take effect.
Damage caused by improper packaging is not covered under warranty.

Our shipping address is:
Telos Alliance
1241 Superior Avenue East
Cleveland, Ohio 44114 USA
ATTN: (RA Number obtained from Telos Customer Service)
Support via the Web
The Telos website, www.TelosAlliance.com, has a wide variety of information that may be
useful for product support, application information, software updates, and user manuals.
Factory Support via Phone and E-mail
Customer support personnel in the Cleveland, Ohio, USA office are available by phone or e-
mail Monday through Friday, 9:00 am to 5:00 pm Eastern Time by calling +1.216.241.7225 or
sending an e-mail to support@TelosAlliance.com
After Hours Support
After-hours support is available 24/7 by telephone by calling +1.216.622.0247 or by sending
an e-mail to support@TelosAlliance.com
If you are outside the United States and need support in a language other than English,
please contact the Axia dealer from whom you purchased your unit.
Quick Links
Subscribe to our Newsletter
Weekly updates on all things broadcast via email TelosAlliance.com/newsletter
Social Media
Facebook: /TelosAlliance
Twitter: @TelosAlliance

LinkedIn: /TelosAlliance YouTube: TelosAllianceTV
Product Catalog
TelosAlliance.com/catalog
24/7 Tech Support
Radio: +1 (216) 622-0247
TV: +1 (717) 735-3611
Radio: support@telosalliance.com
TV: support@linearacoustic.com

Documento adaptado por Ing. Sebastián Vallejos

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