Soporte Técnico

Atm Rack Ears

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October 12, 2025
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Atm Rack Ears

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ATM Rack Ears
Published on Dec 11, 2024

Article summary
Scope
This document pertains to the 25-Seven Automated Time Manager.
2001-00348-000 Audio Time Manager – AES
2001-00349-000 Audio Time Manager – LIVEWIRE
The Rack Ears

If you're in need of a replacement rack ear, contact Customer Support and ask for pricing and
availability of part # 1451-00788-101.
The same rack ear is interchangeable between both sides of the ATM, meaning you can order
two of the same ear if you need a set of rack ears.
Other ATM Parts
The ATM has been out of production for quite some time and parts are becoming harder and
harder to find. If you're in need of a power supply, CPU board or button caps, contact Support
and we will do our best to accommodate your needs.
Let us know how we can help
Each ear needs four 6-32 x 1/4" Phillips flat screws. These can be picked up at your
local hardware store or ordered using part # 1301-00232-100.

If you have further questions on this topic or have ideas about improving this document,
please contact us.

Documento adaptado por Ing. Sebastián Vallejos

Omnia.11

¿Son iguales los Omnia Psus?

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October 12, 2025
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¿Son iguales los Omnia Psus?

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Are Omnia PSUs the same?
Published on Dec 18, 2024

Article summary
Scope
Not all Omnia processors use the same power supply, but some do. This document covers
which PSU part number goes with which Omnia processor.
If you need to purchase a power supply, contact us to get current pricing and availability.
Omnia.9
The Omnia.9 has its own unique power supply. Over the life of the Omnia.9, two different
styles of power supplies have been used. To see examples of the two styles and to find the
part numbers, click here.
Omnia.11
The Omnia.11 uses two different power supplies:
1281-00078-100, which mounts to an internal heatsink and is only used in the
Omnia.11.
1281-00051-100 is the second PSU in the Omnia.11 and is also used with Omnia ONE
and Omnia VOLT® processors.
To find out where each power supply in the Omnia.11 is located, click here.
Omnia ONE and Omnia VOLT®
These two processors use:
The Omnia.9 is the only processor with a removable power brick inserted into a cage
with access outside the unit. All other Omnias have their PSU mounted inside the
processor.

1281-00051-100, which is also one of the two PSUs in an Omnia.11.
Omnia.9sg and Omnia.7
The Omnia.9sg and Omnia.7 share the same power supply:
1281-00125-100
Omnia Classic, Omnia.3, Omnia 4.5, Omnia.5 and Omnia-6
All of these processors use the same power supply:
1281-00006-100
Omnia Voco 8
The power supply for the Voco 8 is built-in and not available as a separate part.
Let us know how we can help
If you have further questions on this topic or have ideas about how we can improve this
document, please contact us.

Documento adaptado por Ing. Sebastián Vallejos

Axia iProfiler

Archive Player In Iprofiler Does Not List Any Recordings

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October 12, 2025
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Archive Player In Iprofiler Does Not List Any Recordings

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Archive Player in iProfiler does not list any
recordings
Published on Dec 13, 2024

Article summary
Scope
This article applies to the Axia iProfiler Archive Player used for downloading and listening to
recordings on an iProfiler Server.
Description of the problem
Generally, the issue is described as happening when the customer updates to a new
computer or new operating system (going from Windows 7 to Windows 10, for example).
When launching Archive Player, there are no recordings listed. Often the new PC is faster
than the server and the program (Archive Player) is not waiting long enough to retrieve the
list. There is a simple software patch to fix this.
Updating the Archive Player version
1. Download the zip file containing the updated Archive Player by clicking HERE.
2. Save the file to a location on your computer.

3. Unzip the downloaded file.
4. Find the location of the current ProFilerAP.exe file on your computer.
5. Copy the ProFilerAP.exe file from the directory where you extracted the zip file over the
top of the file in this Target directory. Note the Archive Player can not be running when
you do this.
6. Click to run the Archive Player again and test to see if your recordings are now listed.
Other Updates in this version
This version also fixed an issue where Daylight Savings Time might not be recognized
properly, causing the times to appear off by one hour in the winter months. Also, the name of
the current Archive was added to the Title bar.
The zip file contains only the ProFilerAP.exe file. This is just the executable and is
not an installer.
To locate the current ProFilerAP.exe file, right-click on the shortcut used to launch
the program. Choose Properties, then look at the Target field.
You can rename the old ProFilerAP.exe file if you want to save it for some reason.

Let us know how we can help
If you have further questions on this topic or have ideas about improving this document,
please contact us.

Documento adaptado por Ing. Sebastián Vallejos

Axia iProfiler

Archive Player In Iprofiler Connection To The Server Was Lost When Trying To Connect

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October 12, 2025
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Archive Player In Iprofiler Connection To The Server Was Lost When Trying To Connect

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Archive Player in iProfiler "Connection to the server
was lost" when trying to connect
Published on Dec 13, 2024

Article summary
Scope
Archive Player is the client software that connects to iProfiler Server. It allows users to
retrieve audio cuts from the iProfiler logger on various PCs in the facility.
Problem
Users trying to connect to iProfiler server with Archive Player suddenly start getting this error
message:
"The connection to the server was lost! Please reconnect."
Solution

Typically this error message is presented if the network connection between the client and
the server is interrupted
However, if this error message is suddenly occurring for all users that try to connect; this is
likely caused by a newly added Archive in iProfiler Server with too long of a name
Archive Names can not exceed 31 characters (including spaces).
iProfiler Server will allow you to create an Archive Name that exceeds 31 characters,
unfortunately. The Archive Player or Live Player clients will receive the above error message
if they try to connect to iProfiler server with any started archives that exceed this limit
If you created a new archive that exceeds this length, please remove it and recreate it with a
short name.
Let us know how we can help
If you have further questions on this topic or have ideas about improving this document,
please contact us.
This is too long

ABCDEFGHIJKLMNOPQRSTUVWXYZ0123
45
These are fine
ABCDEFGHI#KLMNOPQR-TUVWXYZ-
1234

ABCDEFGHIJKLMNOPQRSTUVWXYZ012
34

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Arc Television Loudness Processor

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October 12, 2025
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Arc Television Loudness Processor

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ARC Television Loudness Processor
1 Sub categories
2 Articles
Linear Acoustic ARC Television Loudness Processor
Published on Nov 5, 2024
A budget-friendly, easy-to-use, 2-channel television processor specifically designed for regions and applications
that do not require support for multi-channel, coded audio. The Linear Acoustic ARC is a budget-friendly, easy-to-
use, 2-channel telev…
Quick Start Guide
Published on Nov 5, 2024
V0.0.64 and V1.2 Firmware Hardware Overview ARC Front Panel Figure 1 – Front panel ARC front panel features
include: Four status LEDs indicating the status of each power supply (1A, 1B), the overall status of the unit (1C),
and sy…
User Manual V0.0.64
1 Sub categories
6 Articles
Published on Nov 5, 2024
Linear Acoustic ARC

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Ap 3000 Quick Start Guide

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October 12, 2025
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Ap 3000 Quick Start Guide

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AP-3000 Quick Start Guide
Published on Dec 16, 2024

Article summary
AP-3000 Front Panel
AP-3000 Rear Panel
Thank you for Purchasing the AP-3000
AP-3000 hosts pre-installed container-delivered Telos Alliance products, providing an
alternative to customers who want the benefits of our software-based products but prefer
not to purchase and configure their own server for hosting.
Mounting the Included External Power Supply
The AP-3000 is rack-mountable using the two included rack ears and a two-part power
adapter shelf bracket.
1. Secure the rack ears to the chassis using the three provided screws on each side. The
rack ear with the Telos Alliance logo is intended to be installed on the left side of the AP-
3000.
2. To install the power adapter bracket, first clip the power adapter into place on the
bracket as shown in the illustration below, then add the retention bracket using the two
provided screws.
3. Mount the power adapter bracket assembly on the right side of the chassis using the
three provided screws.

AP-3000 Connections
The AP-3000 uses an external power supply. Connect the output of the power supply to the
AP-3000 s threaded DC input (B), then connect AC power to the power supply s IEC input
(A).
NIC 1 (C) connects the AP-3000 to your AoIP network, and NIC 2 (D) is used for the
WAN/internet connection (if configured for dual network use). For detailed network
information, please see your AP-3000 configuration sheet.

Container Configuration
Each container will have its own web interface, accessible through its unique IP address.
Please see your AP-3000 configuration sheet for additional information on how to access
your containers
Portainer
AP-3000 also includes Portainer, a web-based configuration and management tool for each
individual container installed on the platform. Accessing Portainer may be necessary to apply
software updates or to change an IP address.
To reach Portainer, open a web browser and navigate to the IP address of one of the AP-
3000 s physical NICs at port 9000 (for example, 192.168.2.100:9000). When accessing
Portainer for the first time, you will be prompted to create a new password. After doing so,
log in with the default username admin and your newly created password.
Additional Support
If you need additional help or support with AP-3000, please contact us directly or summit a
Support Ticket by clicking on Request Support at the top of this page.
NOTE: The USB, HDMI, and Display Port connections are not necessary for normal use,
and should only be used if instructed by Telos Alliance support.
Logging in to Portainer provides access to all of the installed containers, including the
ability to start, stop, restart, and remove individual containers. Removing a container
will delete its settings, and a new container must be created from scratch. Do not
remove any containers unless instructed to do so by Telos Alliance support.

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Ap 3000 Password Reset

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October 12, 2025
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Ap 3000 Password Reset

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AP-3000 Password Reset
Published on Mar 20, 2025

Article summary
Scope
This document explains how to reset the CLI user account on an AP-3000.
Prerequisites
An imaging tool like Etcher
A 2 GB or larger USB flash drive that can be overwritten
Physical access to the AP-3000
Keyboard and Monitor with HDMI or Display Port
How to reset the password
1. Download the password reset utility, below
2. Plug the USB drive into the computer
3. Open Etcher
4. Select the Flash from file option
5. Select the password reset utility from the menu
6. Click Select Target
7. Select the USB drive that you want to use
8. Click the Flash! button
9. When flashing is complete, eject the USB drive
10. Plug the USB Drive into the AP-3000, along with a keyboard and monitor.
11. Reboot the AP-3000
12. As the AP-3000 boots, press DEL on the keyboard until the Setup Menu appears
13. Use the arrow keys to select highlight the Boot tab
14. Arrow down to Boot Option 2. Press the Enter key

15. In the menu that appears, find the USB drive with the password utility. Select this drive,
and press Enter
16. Use the arrow keys to select the Save & Exit tab
17. Arrow down to select Save and Reset. Press Enter
18. The AP-3000 will now reboot. While booting, press F11 to enter the boot menu
19. When the boot menu appears, use the arrow keys to select the USB drive. Press Enter
20. The reset utility will start. Select Reset telos user password, and press Enter
21. A confirmation message stating that Password Reset Power off and remove this
password reset USB will appears. Press Enter to continue
22. You will be returned to the menu page. Select Poweroff, and press Enter
23. Remove the USB drive
24. Press the power button on the front of the AP-3000 to boot it back up
25. As the AP-3000 boots, press DEL on the keyboard until the Setup Menu appears
26. Use the arrow keys to select highlight the Boot tab
27. Arrow down to Boot Option 2
28. Press the Enter key
29. In the menu that appears, select disable
30. Use the arrow keys to select the Save & Exit tab
31. Arrow down to select Save and Reset. Press Enter
The password has now been reset to defaults. One next boot, you will be prompted to log in.
the user name is telos. The default password is telos. After entering the password, you will
be prompted to create a new password.
Click here to download the password reset utility

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Ap 3000 Container Server

admin
October 12, 2025
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Ap 3000 Container Server

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AP-3000 Container Server
1 Sub categories
2 Articles
AP-3000 Password Reset
Published on Mar 20, 2025
Scope This document explains how to reset the CLI user account on an AP-3000. Prerequisites An imaging tool like
Etcher A 2 GB or larger USB flash drive that can be overwritten Physical access to the AP-3000 Keyboard and
Monitor wit…
AP-3000 Quick Start Guide
Published on Dec 16, 2024
AP-3000 Front Panel AP-3000 Rear Panel Thank you for Purchasing the AP-3000 AP-3000 hosts pre-installed
container-delivered Telos Alliance products, providing an alternative to customers who want the benefits of our
software-based…
Help Documents
2 Articles

Documento adaptado por Ing. Sebastián Vallejos

Soporte Técnico

Altus Virtual Mixing Console

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October 12, 2025
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Altus Virtual Mixing Console

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Axia Altus & Altus SE
4 Sub categories
2 Articles
Altus SE Quick Start Guide
Updated on Jun 27, 2025
This quick-start guide is used to connect Altus SE to the network and activate the license. The rest of the
configuration will be completed using the Altus manual. Connections IP Address Configuration Your system is
configured from the fa…
Altus SE System Management Menu
Updated on Aug 20, 2025
Prerequisuites Completed the quick start guide Know the IP Address of one network interface for Altus SE Have
the password for Altus SE Management UI Connecting to Altus SE System Management Menu Altus SE System
Management Menu is only …
Version 2.1 Axia Altus User Manual
1 Sub categories
3 Articles
Version 2.2 Axia Altus User Manual
1 Sub categories
3 Articles
Release Notes
2 Articles
Axia Altus Help Documents
9 Articles

Documento adaptado por Ing. Sebastián Vallejos