Archive Player In Iprofiler Connection To The Server Was Lost When Trying To Connect

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Archive Player in iProfiler "Connection to the server
was lost" when trying to connect
Published on Dec 13, 2024

Article summary
Scope
Archive Player is the client software that connects to iProfiler Server. It allows users to
retrieve audio cuts from the iProfiler logger on various PCs in the facility.
Problem
Users trying to connect to iProfiler server with Archive Player suddenly start getting this error
message:
"The connection to the server was lost! Please reconnect."
Solution

Typically this error message is presented if the network connection between the client and
the server is interrupted
However, if this error message is suddenly occurring for all users that try to connect; this is
likely caused by a newly added Archive in iProfiler Server with too long of a name
Archive Names can not exceed 31 characters (including spaces).
iProfiler Server will allow you to create an Archive Name that exceeds 31 characters,
unfortunately. The Archive Player or Live Player clients will receive the above error message
if they try to connect to iProfiler server with any started archives that exceed this limit
If you created a new archive that exceeds this length, please remove it and recreate it with a
short name.
Let us know how we can help
If you have further questions on this topic or have ideas about improving this document,
please contact us.
This is too long

ABCDEFGHIJKLMNOPQRSTUVWXYZ0123
45
These are fine
ABCDEFGHI#KLMNOPQR-TUVWXYZ-
1234

ABCDEFGHIJKLMNOPQRSTUVWXYZ012
34

Documento adaptado por Ing. Sebastián Vallejos